1. Who We Are

Peak Access Abseilers Limited (“we”, “us”, “our”) provides rope access, work at height, building maintenance, inspection, and related services.

If you have any questions about this policy or how we handle your data, you can contact us using the details on our website.

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2. What Personal Data We Collect

When you contact us through our website, advertising platforms, or other enquiry channels, we may collect the following information:

• Name

• Email address

• Telephone number

• Site location details (such as postcode or address, if provided)

• Information relating to your enquiry or requested services

We only collect information that is necessary to respond to enquiries, prepare quotations, or provide our services.

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3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and contact you regarding requested services

• To prepare quotations, assessments, or site visits

• To communicate with you about ongoing or future works

• To maintain internal records related to customer enquiries

We do not use your data for unsolicited marketing, and we do not sell or share your data with third parties for marketing purposes.

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4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

• Legitimate interest – to respond to enquiries and operate our business

• Contractual necessity – where data is required to provide a quotation or service

• Consent – where you have chosen to submit your details voluntarily

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5. How We Store and Protect Your Data

Your data may be stored securely within:

• Our email systems

• Internal customer or project records

• Quotation and job management systems

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

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6. Sharing Your Data

We may share your data only where necessary to:

• Comply with legal obligations

• Work with professional advisers or contractors involved in delivering requested services

We do not share personal data with third parties for advertising or marketing purposes.

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7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict processing in certain circumstances

To exercise any of these rights, please contact us using the details on our website.

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8. Cookies and Analytics

Our website may use basic cookies or analytics tools to understand how visitors use the site and to improve performance.

These tools do not collect personally identifiable information unless you choose to submit it via a form.

If additional tracking or advertising cookies are used, this policy will be updated accordingly.

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9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate.

The latest version will always be available on this page.

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10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the contact details provided on our website.